Villa Amalia

Este libro desarrolla los contenidos del módulo profesional de Atención al Cliente del Título Profesional Básico en Cocina y Restauración, perteneciente a la familia profesional de Hostelería y Turismo, según el Real Decreto 127/2014, de 28 de febrero. Atención al cliente comienza introduciéndonos en el mundo de la comunicación. Nos adentra en sus elementos, el proceso comunicativo, las barreras que pueden surgir y los tipos de comunicación que es necesario conocer para fomentar la motivación tan necesaria en la atención al cliente. A continuación, se centra en la actuación del ...

The Brightest Star in Science Stephen Hawking has been one of the most brilliant scientists of the 20th century and the one who best understood the universe. He suffered a serious illness that left him immobilized and continued to study, had children, participated in movies, wrote extraordinary books and even travelled to the space in his wheelchair. He was a genius but, above all, a man with an enormous desire to learn and to live. Both the narrative register and the style of the images are suitable for children between 8 and 11 years old. The text and illustrations deal with didactic themes ...

Explores Chinese culture from ancient times to the present, providing information about food, fashion, law, art, and religion.

We know very well that books are not just for reading and looking at, that is why our Put Your Fingers collection is designed for all those curious children who like to touch everything and discover the world with all their senses. A book with colorful illustrations, rhymed text and many holes for the little ones to play with the characters, learn and enhance their imagination, logic and manual skills.