Instrumentos para gestionar y cobrar impagados

''This book is a great lesson to all CEO's and to anyone who wants to lead with wisdom, compassion and vision. Ben Beckhart has beautifully articulated what we all instinctively knew; that leadership is about finding the best in human beings. Leadership without morals is just a scream in the dark. Now, full disclosure. Ben is my best friend. We've known each other since high school. But he's also a wonderful, smart and thoughtful person. My life has been better thanks to him. And with this book you can learn from him too.'' ---Jorge Ramos, Author-Senior News Anchor/Univision News “Ben’s...

La fidelización de los clientes. La búsqueda de nuevos clientes y la recuperación de clientes perdidos. La investigación de los requerimientos del cliente y su aplicación a la fidelización de los mismos. La empresa, enfoque y recursos humanos. El CRM.

#1 New York Times bestselling author John C. Maxwell responds to the most popular questions he's received to help readers achieve greater success. John Maxwell, America's #1 leadership authority, has mastered the art of asking questions, using them to learn and grow, connect with people, challenge himself, improve his team, and develop better ideas. In this compact derivative of Good Leaders Ask Great Questions, he gives detailed answers to the most popular and intriguing questions posed to him by people at all stages of their careers, including: · How can you be a leader if you're at the...

Do you want to start an organizational transformation but don't know how? Do you want to renew your leadership skills for the current challenges in the region? Do you feel called to lead to leave the world a little better than you found it? In The 5 Virtues of the Transformational Leader, David Lamka invites you to embark on a significant journey of transformation. It is time to recognize that what generated success in the past no longer works. The current reality is placing new demands on you, new challenges that demand radical changes in your leadership, your company, your methods and what...